Learning and Development Coordinator

You Will:

• Learn how to plan and coordinate training events, manage program resources while balancing multiple tasks and deadlines in a fast-paced environment.
• Develop skills in organizing and maintaining all forms of learning materials, ensuring easy access and relevance.
• Gain hands-on experience with Learning Management Systems (LMS) and other e-learning tools.
• Enhance verbal and written communication skills by interacting with employees, sharing training announcements, and providing learning resources.
• Learn how to track, record, and report on training progress and employee development metrics, gaining proficiency with spreadsheets and reporting tools.
• Develop proficiency with Microsoft Teams, Keynote, Excel, Smartsheet and various AI apps and content creation tools.
• Develop exceptional attention to detail and organizational skills for managing training schedules, materials, and administrative tasks.
• Learn and experience the importance of relationship building, positive people skills, diplomacy, a collaborative attitude and positive mindset.

You Have:

• Knowledge of various training delivery methods, such as e-learning, in-person workshops, webinars, or blended learning formats.
• Experience coordinating training events, workshops, or learning programs and the ability to deliver training sessions or assist with delivery, either in person or virtually.
• Strong attention to detail, ability to plan and coordinate multiple projects or events simultaneously.
• Clear written and verbal communication, both for creating training materials and interacting with employees or external vendors.  Ability to translate training materials between English and Spanish.
• Experience with Learning Management Systems (LMS), Microsoft Office Suite (Excel, PowerPoint), and possibly other digital tools like video conferencing platforms, or e-learning software.
• Efficient in managing schedules, prioritizing tasks, and meeting deadlines.
• Ability to adjust to evolving learning needs or new technologies.
• A helpful attitude toward supporting employees and providing resources that contribute to their development.
• Experience working with remote teams.
• Desire to grow a career in workplace learning and development.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.